Support

We’re Here to Help!

At Ascenttunes, we prioritize your experience and satisfaction. Whether you have questions, need assistance, or want to provide feedback, our dedicated support team is ready to assist you.


1. How to Reach Us

We’ve made it easy for you to get in touch with us. Here’s how you can contact us:

  1. Email: Send us an email at support@ascenttunes.com for detailed inquiries, feedback, or technical support.
  2. WhatsApp: Chat with us directly at +2348151999900. (WhatsApp only, for quicker responses.)
  3. Social Media: Connect with us on all major platforms via our handle @ascenttunes for updates and community support.

2. Types of Support We Offer

  1. Technical Assistance: Having issues with your account, uploads, or downloads? We’ll help troubleshoot and resolve them.
  2. Music Uploading Guidance: Need help uploading or managing your tracks? Our team will guide you step by step.
  3. Promotional Services Support: Questions about our promotional options? We’ll help you choose the best service for your needs.
  4. Advertising Assistance: Get help with ad submissions, approvals, and campaign setup.
  5. Partnership Inquiries: Interested in partnering with us as a distributor or promoter? We’re here to discuss opportunities.
  6. General Queries: From understanding our policies to providing feedback, no question is too small.

3. Support Hours

We aim to respond promptly during the following hours:

  • Monday to Friday: 8:00 AM – 8:00 PM (GMT)
  • Saturday: 9:00 AM – 6:00 PM (GMT)
  • Sunday & Public Holidays: Limited support available.

4. FAQs and Help Resources

Before reaching out, check out our FAQs and Help Center for quick solutions to common issues. These resources are available 24/7 on our platform.


5. Feedback and Suggestions

We value your input! If you have ideas to improve our platform or services, feel free to share them with us via email or WhatsApp. Your feedback helps us grow and serve you better.


6. Commitment to Excellence

At Ascenttunes, we’re committed to resolving your concerns efficiently and effectively. Our goal is to ensure your experience on our platform remains seamless and enjoyable.


Thank you for choosing Ascenttunes. Let’s make music better together!